Before you start, ask yourself and any external users who are experiencing the issue the following questions: ![]() Let's assume that you want to troubleshoot issues that occur when users try to join a Skype for Business Online (formerly Lync Online) meeting by using Lync 2010, Lync 2013, the Lync for Windows Store app, or Lync for Mac 2011. ![]() Users can't join online meetings in Skype for Business Online
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